Our Policies
Please read our policies carefully before booking. These ensure a great experience for everyone.
Booking Policy
Deposit Requirement: A non-refundable deposit of £15 is required to secure your appointment. This deposit will be deducted from your total service cost.
Confirmation: Your booking is only confirmed once the deposit is received. You will receive a confirmation email with all the details.
Rescheduling: You may reschedule your appointment up to 48 hours before your scheduled time without losing your deposit. Rescheduling within 48 hours may result in deposit forfeiture.
Cancellation & Late Arrival Policy
Cancellations: If you need to cancel your appointment, please notify us at least 48 hours in advance via WhatsApp. The deposit is non-refundable for all cancellations.
No-Shows: Failure to attend your appointment without prior notice will result in the loss of your deposit and may affect future booking privileges.
Late Arrivals: Please arrive on time. If you are more than 15 minutes late, we may need to reschedule your appointment or adjust the service to fit the remaining time slot.
Hygiene & Hair Prep Policy
Clean Hair: Please arrive with freshly washed, fully dried, and detangled hair. This ensures the best results and allows us to start styling immediately.
Hair Prep Service: If you’re unable to prep your hair, we offer a Hair Wash & Prep add-on service for £20. Please book this in advance.
Scalp Conditions: Please inform us of any scalp conditions, sensitivities, or allergies before your appointment so we can accommodate your needs.
Tools & Sanitation: All our tools and equipment are thoroughly sanitized between each client to ensure a clean and safe environment.
Shipping Policy
UK Shipping: Standard UK delivery takes 3-5 business days. Free shipping on orders over £30.
Click & Collect: Free click and collect is available from our Somerset location. Orders are typically ready within 24 hours.
Processing Time: Orders are processed within 1-2 business days. You will receive a tracking number once your order has been dispatched.
Returns & Refunds Policy
Products: Unopened products may be returned within 14 days of purchase for a full refund. Products must be in their original packaging.
Hair Products: For hygiene reasons, opened hair attachments cannot be returned unless faulty.
Faulty Items: If you receive a faulty or damaged item, please contact us within 48 hours with photos and we will arrange a replacement or refund.
Booking Deposits: The £15 booking deposit is non-refundable under all circumstances.
Have questions about our policies?